![]() Just so you know, I'm super quick with screenshots (Windows shift + S), paste to mspaint, markup image, copy/paste to word doc. I could put together complicated documentation for processes complete with screenshots, consistent numbering of steps, easy to use inserts of images, text, number bubbles. Kommentare: Once set up, it works great, works fast, love it, wish I could afford it for my current company, I'd buy it in a heartbeat! Some parts are technical and difficult in initial setup, the support is good though, definitely need an IT person doing the set up.Įase of use. I'd never bother with the desktop application again. ![]() I wish there were an integration that would allow me to use SnagIt to capture screenshots and insert them directly into the web-based editor. ![]() It does have a built-in screen capture tool, but the capture options are limited compared to tools like SnagIt. ScreenSteps' desktop application is a little buggy and feels outdated, even if it's not. When major changes happen, such a big update to a software's UI, this can mean updating thousands of screenshots across hundreds of articles - with no easy/efficient means to do so. ScreenSteps works equally well in both situations, for both products.īecause it's so easy to create ScreenSteps articles, and because articles are written in bite-sized pieces, you can quickly end up with hundreds of pages of content that need to be maintained. Two of these products require very different site settings (one is open to the public, the other is private and for customers only) and are developed by very different teams with very different communication styles. As my company's sole technical communicator, I run multiple ScreenSteps sites for different products. ScreenSteps is also loaded with useful features that can be flexibly incorporated into a team's documentation process. ![]() Michiel Kotting, partner at Northzone and a board member added: “Now that software is essential in all walks of life, companies that truly enable their users can really pull away from the crowd.Other than the amazing customer support? ScreenSteps does exactly what it says it does - it enables teams to write beautiful, professional-looking online help documentation, FAST. Stonly says it grew by 5x in 2021, with over 20,000 businesses now using it, such as Telus, Univision, Backmarket, Gorgias, Mynd and UCLA. He said: “Stonly breaks down the barriers between product guidance and customer support, providing companies with the ability to adapt content to different use cases and distribute it contextually, resolving customer issues while providing the right guidance in the right place.” Stonly founder Alexis Fogel created the business after noting that customers wanted self-service onboarding and troubleshooting, and that this could be scaled easily across companies, as a platform play. A few angels are also participating, including Miro CEO Andrey Khusid, YC group partner Nicolas Dessaigne, Personio CPO Roman Schumacher and Dashlane ex-CEO Emmanuel Schalit. It’s now raised a Series A investment of $22 million led by European VC Northzone, with participation from existing investor Accel. The France-based Stonly has also been on this since 2018. After all, isn’t it faster? And isn’t it cheaper for the platforms themselves? Playing in this space are companies like ScreenSteps, Scribe, Poka, Dozuki and others. In the age of COVID - or rather, the age of massive digitization of services, post-COVID - online customers want to onboard themselves to products and platforms.
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